FAQs

WHY DID ONLY PART OF MY ORDER ARRIVE?

In some cases, it's possible that our order was shipped from multiple of our distribution centres so please do not worry and get in touch with our friendly care team to get the tracking number for your second parcel that will be arriving shortly.

HOW LONG UNTIL I RECEIVE MY ORDER? 

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

WHERE DOES THE COMPANY OPERATE FROM?

Our HQ is located in Melbourne, Victoria, Australia.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept all major forms of payment, including credit cards, PayPal, AfterPay etc.

IS DELIVERY FREE?

Yes. All deliveries are shipped fast and free Australia wide